At Boogie and Bean, we strive to provide the highest quality kids and baby personal care products to our customers. We are committed to your satisfaction and want you to be completely happy with your purchase. Please review our return policy below:
- Returns: We do not accept returns for any reason other than damaged items.
- Exchanges for Damaged Items: If you receive a damaged item, please contact us within 5 days of receiving your order. To be eligible for an exchange, the item must be unused, unopened, and in its original packaging. We will provide you with a return shipping label to send the damaged item back to us.
- Exchange Process: Once we receive the damaged item and confirm its condition, we will promptly send you a replacement at no additional cost. If the item is out of stock, we will offer you a refund or store credit, whichever you prefer.
- Contact Us: To initiate an exchange for a damaged item, please contact our customer service team at sales@boogieandbeankidcare.com. Please provide your order number, a description of the damage, and any relevant photos to expedite the process.
- Non-Returnable Items: Please note that certain items, such as gift cards, are non-returnable and non-refundable.
- Shipping: Customers are responsible for the cost of return shipping for damaged items unless otherwise specified by Boogie and Bean. We recommend using a trackable shipping method to ensure the safe return of your item.
- Refunds: Refunds for damaged items will be issued in the original form of payment within 5-7 business days of receiving the returned item. If you choose to receive store credit instead, it will be issued to your Boogie and Bean account immediately upon processing the return.
By making a purchase on the Boogie and Bean website, you agree to abide by the terms of our return policy outlined above.
If you have any questions or concerns about our return policy or need assistance with an exchange, please don’t hesitate to contact us. We’re here to help!
Thank you for choosing Boogie and Bean for your kids and baby personal care needs.